Associate Job at ICU Medical in Chennai – Apply Now
ICU Medical Chennai is offering an excellent associate job opportunity for professionals looking to build a strong career in global quality and complaint management. As one of the growing jobs in Chennai within the healthcare technology sector, this role provides hands-on experience in managing global medical device complaints and regulatory reporting. Candidates passionate about quality, safety, and patient care will find this position an ideal fit.
Associate Job Details
- Role: Analyst, Global Complaints Management
- Job Identification: 411
- Job Category: Market Surveillance
- Degree Level: Bachelor’s Degree
- Team: Quality
- Designation: Associate
- Location: Chennai, India
About the Company
ICU Medical Chennai is part of a global healthcare technology organization known for delivering safe, high-quality medical devices and solutions. Renowned for its commitment to patient safety, innovation, and clinical excellence, ICU Medical supports hospitals and healthcare providers worldwide. This associate job offers candidates the chance to contribute to meaningful work within a respected global brand.
Education and Experience
- Required: Graduate of Medical Engineering or Allied Science.
- Preferred: Medical Technology/ Clinical Laboratory Science and experience in a health care environment, and/or within a quality/compliance/regulatory organization in an FDA-regulated business. An individual should have work experience of 3-7 years in a similar role: experience in a medical device organization is a plus.
Minimum Qualifications
- Must be at least 18 years of age.
- Must pass pre-employment background check.
Job Description
This associate job is responsible for managing device or pharmaceutical complaints and adverse events globally. Responsibilities include initial triage of complaint files, reportability assessment, escalating customer advocacy concerns, submitting regulatory reports based on applicable regulations, coordinating safety-related cases, gathering additional event information, and ensuring timely complaint file processing.
Associate Job – Key Responsibilities
- Serve as the primary customer contact to collect event registration information from customers per SOPs.
- Manage complaint lifecycle: registration, sample retrieval, investigation, and closure/reopening.
- Gather additional information for events as needed.
- Handle customer advocacy issues and escalate complex events with significant consequences to the Specialist/Team Lead.
- Provide accurate information to customers (verbal/written) during the process.
- Oversee event management, including customer response and closure/reopening.
- Coordinate with SMEs, GCM Specialist/Team Lead for event resolution.
- Stay updated and compliant with company policies, including Information Security Management Systems.
- Maintain confidentiality and security of all company and customer information.
Knowledge, Skills & Qualifications
- Experience with or knowledge of medical terminology and how medical/pharmaceutical products are typically used in a clinical setting.
- Requires the ability to speak effectively to biomedical engineers and/or healthcare providers in order to gather the necessary detailed data from customers.
- Able to think critically to determine the type of questions which need to be asked to gather necessary information and demonstrate ability to collect, analyze and interpret complaint and adverse event information.
- Able to write narratives regarding the complaints.
- Must have good computer skills and effective keyboarding skills.
- Must have excellent telephonic and listening skills.
