Hybrid Non-Clinical Job at Dentsply Sirona
Are you a dental professional looking to combine your clinical expertise with training and customer engagement? Dentsply Sirona is hiring a Product Solutions Specialist – CTS to support its dental product portfolio in Chennai. This Hybrid Non-Clinical Job in Chennai is ideal for BDS professionals with experience in clinical sales, product training, or dental practice support. The role allows you to work closely with dentists, sales teams, and product experts while promoting innovative dental technologies that improve patient care. If you enjoy clinical education, customer interaction, and business development, this could be the perfect career opportunity.
About Dentsply Sirona:
Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over 130 years of innovation in the dental industry. Headquartered in Charlotte, North Carolina, USA, the company develops, manufactures, and markets a comprehensive portfolio of dental equipment, consumables, and digital dentistry solutions. Dentsply Sirona is committed to advancing oral healthcare by delivering high-quality products that enable safer, more effective, and innovative dental care worldwide.
Job Details:
- Job Title: Product Solutions Specialist – CTS
- Job Location: Chennai, Tamil Nadu, India
- Work Mode: Field-Based / Home Office
- Employment Type: Full-Time
- Industry: Dental Devices & Healthcare
Role Overview:
The Product Solutions Specialist – CTS acts as a critical link between clinical practice and commercial teams, leveraging deep dental expertise to drive product adoption, enhance customer experience, and strengthen clinical credibility. The role focuses on supporting sales through clinical excellence, training, and end-to-end customer engagement.
Key Responsibilities:
Sales Enablement & Clinical Support
- Partner with sales teams to achieve territory sales targets and drive growth across product categories
- Accompany field executives on customer visits to provide clinical expertise and enhance conversions in this Hybrid Non-Clinical Job in Chennai
- Deliver impactful product demonstrations to dentists and key decision-makers
- Ensure the right product mix through strong clinical positioning
Customer Engagement & Experience
- Understand dentist needs and recommend appropriate product solutions
- Address product-related queries with strong clinical and technical knowledge
- Build long-term relationships with key customers to drive loyalty and repeat business
Training & Capability Development
- Conduct structured product training (on-the-job and classroom) for sales teams
- Deliver post-sales clinical training to doctors and clinic staff at Dentsply Sirona.
- Strengthen the clinical competency of the field force to improve sales effectiveness
Post-Sales Support & Feedback Loop
- Provide ongoing customer follow-up to ensure product satisfaction and optimal usage
- Capture customer insights and funnel product feedback to Product Management teams
- Support resolution of clinical or product-related concerns
Business Development & Projects
- Drive product-focused initiatives based on POB (Primary Order Booking) tracking
- Lead special projects to increase product penetration and acquire new accounts
- Support launches and adoption of new technologies and solutions
Educational Requirements for the Hybrid Non-Clinical Job:
- Bachelor’s degree in Dental Studies (BDS or equivalent)
- Minimum 3 years of experience in dental/clinical sales, clinical support, or training roles
- Strong clinical knowledge with the ability to translate into sales impact
- Excellent communication, presentation, and stakeholder management skills
- Willingness to travel extensively for field visits and training programs
Preferred Skills for the Hybrid Non-Clinical Job:
- Experience with digital dentistry solutions (CAD/CAM, imaging, etc.)
- Strong training and facilitation skills
- Customer-centric mindset with problem-solving ability
- Ability to work cross-functionally with sales, marketing, and product teams
