Medical Jobs at ICU Medical – Apply Now for an Associate Position
Medical Jobs: A leading global healthcare and medical technology organization is hiring an Associate – Global Complaint Management in Chennai, Tamil Nadu. This role is ideal for medical science and allied health professionals with experience in complaint handling, quality, regulatory, or market surveillance functions within FDA-regulated environments.
Medical Jobs – Details
- Job Title: Associate, Global Complaint Management
- Role: Analyst – Global Complaints Management
- Department: Quality
- Location: Chennai, Tamil Nadu, India
- Work Mode: On-site
- Employment Type: Full-time
About the Company
The hiring organization, ICU Medical, operates globally in the medical device and pharmaceutical sector, supporting patient safety, regulatory compliance, and post-market surveillance activities. With a strong focus on quality systems, regulatory excellence, and customer advocacy, the organization plays a critical role in ensuring that healthcare products meet global safety and compliance standards across regulated markets.
About the Role
The Associate – Global Complaint Management is responsible for managing the end-to-end lifecycle of medical device or pharmaceutical complaints and adverse events on a global scale. The role ensures timely regulatory reporting, accurate documentation, effective customer communication, and compliance with applicable global regulations and internal SOPs.
Medical Jobs – Key Responsibilities
- Act as the primary point of contact for customers to collect complaint and event registration information as per SOPs
- Perform initial triage of complaint files and assess reportability
- Manage the complete complaint lifecycle, including registration, investigation, sample retrieval, and closure or reopening
- Escalate complex or high-impact customer advocacy events to Specialists or team leads.
- Obtain additional information required for complaint and adverse event evaluation
- Coordinate with subject matter experts (SMEs) and quality teams for event resolution
- Submit regulatory reports in compliance with applicable global regulations
- Ensure timely processing and documentation of complaint files
- Maintain confidentiality and compliance with Information Security Management Systems
- Provide accurate verbal and written updates to customers throughout the complaint handling process
Qualifications
Education
- Required: Graduate in Science, Medical Engineering, or Allied Sciences
- Medical Technology / Clinical Laboratory Science
Experience
- 3–7 years of experience in global complaint management, quality, regulatory, or compliance roles
- Prior experience in a medical device organization is an advantage
- Experience working in an FDA-regulated environment preferred
Skills & Competencies
- Strong understanding of medical terminology and clinical product usage
- Ability to communicate effectively with healthcare professionals and biomedical engineers
- Critical thinking and analytical skills for complaint evaluation
- Strong narrative writing and documentation skills
- Excellent telephonic communication and listening skills
- Proficiency in computer applications and documentation systems
- Ability to collect, analyze, and interpret complaint and adverse event data
