Medical Science Job at Fortrea | Remote Role for Medical Contact Center Associate
Fortrea is offering an excellent Medical Science Job opportunity for experienced professionals as a Medical Contact Center Associate II (French Speaker). This full-time remote job under Fortrea careers is ideal for pharmacy, life science, and medical science professionals with pharmacovigilance and drug safety experience.
Job Details:
- Job Title: Medical Contact Center Associate II (French Speaker)
- Remote Type: Remote
- Locations: Pune, Mumbai, Bangalore
- Time Type: Full-time
- Job Requisition ID: 254713
About the Company
Fortrea is a global contract research organization (CRO) delivering innovative clinical development, pharmacovigilance, and medical science solutions. Fortrea careers offer diverse remote jobs and on-site opportunities for medical science, pharmacy, and life science professionals worldwide.
Qualifications
- Bachelor’s or Master’s degree in Medical Science, or related area, with 2–3 years of safety experience.
Safety experience includes:
- Processing AE/SAE reports
- Generating narratives and queries
- Working within safety databases
- Experience with regulatory submissions
Relevant experience includes:
- Pharmaceutical, biotechnology, or CRO industry
- Medical Affairs, Clinical Data Entry, Clinical Data Management
- Clinical Data Monitor, Regulatory Affairs, or Quality Assurance
Job Description
This Medical Science Job involves responding to medical information queries, product quality complaints, and general inquiries received via telephone, email, or fax. As part of Fortrea careers, this remote job also includes pharmacovigilance responsibilities such as adverse drug reaction reporting, safety data management, and ensuring compliance with regulatory requirements and internal SOPs.
Key Responsibilities
- Respond to medical information queries (in French), product quality complaints, and general queries received via telephone, email, fax, etc.
- Receive information, record, and report Adverse Drug Reactions within timelines according to regulations and internal WI/SOPs.
- Execute drug safety data management processes, including call intake, call dialogue documentation, peer review, and case follow-up.
- Perform and support additional activities, including tracking metrics, quality checks, training, and data reconciliation.
- Create and revise training materials based on procedural, system, and regulatory updates.
- Conduct training and check the effectiveness of training as required.
- Assume responsibility for the quality of data processed.
- Perform any other duties as assigned by management.
