Manipal Careers: Apply Now for the Operations Executive Role
Manipal Careers: Manipal Hospitals is inviting applications from motivated healthcare management professionals for the role of Service Line Manager – Operations at its Old Airport Road (HAL) facility in Bengaluru. This opportunity is well-suited for BDS graduates looking to build a strong career in hospital operations and administration, making it an excellent early-career dental job option in a leading multi-specialty hospital network.
Manipal Careers: Job Details
- Job Title: Service Line Manager – Operations
- Department: Operations
- Location: Manipal Hospitals, Old Airport Road (HAL), Bengaluru
- Employment Type: Full-time
- Experience Required: 0–4 years
About the Hospital
Manipal Hospitals is one of India’s largest and most trusted healthcare networks, known for delivering high-quality, patient-centric care across multiple specialties. With state-of-the-art infrastructure, NABH-accredited facilities, and a strong focus on clinical excellence, Manipal Hospitals integrates advanced medical practices with efficient hospital management systems. The Old Airport Road unit in Bengaluru is a flagship facility, offering comprehensive healthcare services supported by experienced clinical and operational teams.
Manipal Careers: Qualifications
- BDS (Bachelor of Dental Surgery)
- MHA or MBA in Hospital Administration
- 0–4 years of experience in hospital operations or healthcare management
- Strong understanding of hospital workflows and clinical operations
About the Role
The Service Line Manager – Operations will support the planning, coordination, and overall operational performance of the assigned service line. Working closely with clinical, nursing, and support teams, the role focuses on improving patient experience, operational efficiency, and revenue outcomes while ensuring compliance with quality and accreditation standards.
Key Responsibilities
- Coordinate day-to-day operations of the assigned service line with consultants, nursing, and support teams
- Monitor OPD, IPD, OT schedules; patient flow; ALOS; occupancy; and service utilization
- Support implementation of clinical pathways, SOPs, and NABH-aligned quality initiatives
- Track KPIs such as revenue, patient volumes, conversion ratios, and service quality metrics
- Improve patient experience by addressing service gaps, managing feedback, and supporting grievance resolution
- Coordinate with billing, TPA, front office, and marketing teams for seamless patient journeys
- Support referral management, doctor engagement activities, and service line promotions
- Prepare MIS reports, dashboards, and presentations for senior management reviews
- Participate in audits, accreditation processes, and continuous improvement initiatives
