Remote Telemedicine Job at Traya
Looking for a remote MBBS doctor job where you can provide patient consultations from home? If you’re an MBBS graduate with excellent communication skills and a passion for patient care, this opportunity at Traya could be the perfect fit. Traya is hiring doctors for audio and video consultations to help customers manage hair loss through personalized treatment plans. This Remote Telemedicine Job in Mumbai allows you to work in a technology-driven healthcare environment while making a meaningful impact on patients’ health. Read on to learn about the eligibility, responsibilities, benefits, and application details.
About Traya:
Traya is one of India’s leading health-tech companies dedicated to treating hair loss with a holistic, science-backed approach. They combine modern medicine, Ayurveda, and nutrition to create personalized treatment plans for our customers. Their mission is to make effective hair health solutions accessible and convenient through technology-enabled healthcare.
Job Details:
- Job Role: MBBS Doctor – Video Consultation
- Location: Remote / Work From Home
- Employment Type: Full-Time
- Industry: HealthTech
- Work Mode: Remote
- Shift: Rotational shifts
- Weekly Off: One rotational weekly off
- Weekend/Public Holiday Availability: Required as per roster
- Consultation Mode: Audio & Video
Key Responsibilities:
Customer Consultation & Medical Assessment
- Conduct video consultations with customers.
- Review customer health questionnaires, medical history, lifestyle factors, and diagnostic reports.
- Assess suitability of treatment plans based on customer profiles at Traya.
- Identify contraindications, red flags, or cases requiring escalation.
- Educate customers about the causes of hair loss and treatment expectations.
Treatment Guidance
- Explain Traya’s personalized treatment recommendations.
- Address customer concerns regarding medications, side effects, treatment timelines, and outcomes.
- Ensure customers understand dosage instructions and compliance requirements.
- Support customers in making informed healthcare decisions.
Clinical Documentation
- Maintain accurate consultation notes and customer records in this Remote Telemedicine Job in Mumbai.
- Ensure proper documentation of recommendations and follow-up actions.
- Adhere to telemedicine and medical documentation standrds.
Customer Experience
- Build rapport and trust with customers during consultations.
- Deliver empathetic and patient-centric interactions.
- Handle customer objections and concerns professionally.
- Improve treatment adherence through effective counseling and education.
Compliance & Quality
- Follow telemedicine guidelines and applicable medical regulations.
- Ensure consultations are conducted ethically and responsibly.
- Maintain patient confidentiality and data privacy standards.
- Participate in clinical audits, training sessions, and quality improvement initiatives.
Required Qualifications for the Remote Telemedicine Job:
- MBBS degree from a recognized institution.
- Valid Medical Council Registration.
- 1–5 years of clinical experience (telemedicine experience preferred but not mandatory).
- Strong understanding of general medicine and patient counseling.
- Comfortable using teleconsultation platforms and digital tools.
Preferred Skills:
- Excellent verbal communication skills in English and Hindi (additional regional languages are a plus).
- Strong customer handling and counseling abilities.
- Empathetic, patient-focused approach.
- Ability to explain medical concepts in simple, non-technical language.
- Strong documentation and record-keeping skills.
- Comfortable working in a fast-paced health-tech environment.
Working Hours & Schedule:
- This is a full-time role operating on a roster-based schedule.
- Doctors will work in rotational shifts based on business and customer consultation requirements in this Non-Clinical Job.
- The role includes one rotational weekly off as per the roster.
- Candidates should be comfortable working across different shift timings, including weekends and public holidays, as required.
- Shift schedules will be communicated in advance to ensure operational continuity and customer support coverage.
Key Performance Indicators (KPIs):
- Consultation quality scores.
- Customer satisfaction (CSAT/NPS).
- Treatment adherence and customer engagement metrics.
- Documentation accuracy andcompliance.
- Consultation productivity and turn around time.
Benefits of the Remote Telemedicine Job:
- Opportunity to work with one of India’s fastest-growing health-tech brands.
- Flexible work environment.
- Exposure to technology-enabled health care delivery.
- Continuous learning and professional development.
- Meaningful impact on customer health outcomes.
