Analyst Job at ICU Medical Chennai | Chennai Healthcare Careers
If you’re searching for an impactful analyst job in the healthcare sector, ICU Medical Chennai offers a rewarding opportunity in Global Complaint Management (Customer Response). This on-site role in Chennai allows you to work at the heart of healthcare quality, managing global device and pharmaceutical complaints while ensuring regulatory compliance. Perfect for professionals seeking Chennai healthcare jobs, this position combines critical thinking, communication, and medical expertise to uphold patient safety worldwide.
Job Details:
- Job Position: Analyst, Global Complaint Management (Customer Response)
- Location: Chennai, Tamil Nadu, India (On-site)
- Job ID: 412
- Job Category: Market Surveillance
About the Company:
ICU Medical is a trusted global healthcare company dedicated to improving the safety and efficiency of patient care. Known for innovation and excellence, ICU Medical Chennai focuses on designing advanced medical devices and systems that connect caregivers and patients effectively. The company provides a collaborative environment where skilled professionals in Chennai healthcare jobs can contribute to life-saving innovations.
Job Description:
This analyst job in Global Complaint Management (Customer Response) at ICU Medical Chennai involves managing global device and pharmaceutical complaints, ensuring timely regulatory reporting, and delivering clear communication to customers and authorities. The role is ideal for those passionate about healthcare quality, compliance, and safety monitoring.
Education & Experience:
- Required: Graduate in Medical Engineering or Allied Sciences.
- Preferred: Bachelor’s Degree in Medical Technology.
- 3–7 years of experience in a similar analyst job within healthcare, regulatory, or FDA-regulated settings.
- Experience in a medical device organization is a plus.
Analyst Job – Key Responsibilities:
- Draft and send professional responses to customer complaints regarding medical devices.
- Gather detailed event data and ensure compliance with global regulatory standards.
- Manage customer advocacy issues and escalate complex cases to specialists or team leads.
- Provide accurate updates and communication to customers.
- Oversee event closure and coordinate with SMEs for complaint resolution.
- Maintain data confidentiality and adhere to company compliance standards.
Analyst Job – Skills:
- Excellent written communication for creating complaint narratives and customer correspondence.
- Knowledge of medical terminology and understanding of product use in clinical settings.
- Ability to interact effectively with biomedical engineers and healthcare providers.
- Strong analytical and critical thinking skills for assessing complaints and events.
- Computer proficiency and effective telephonic communication skills.
