Build Your Future with Medanta: Executive – Operations Control Center Healthcare Job
If you’re looking for a rewarding healthcare job that lets you contribute to patient support and operational excellence, this role at Medanta is a strong fit. As part of Medanta Careers, the Executive – Operations Control Center position is ideal for professionals seeking impactful jobs in Gurgaon within a leading multispeciality healthcare organization and upskill your career.
Job Details:
- Job Position: Executive – Operations Control Center
- Location: Gurgaon
About the Company:
Medanta, a leader in India’s healthcare sector, has delivered world-class multispeciality care for over 15+ years. As part of expanding Medanta Careers, the organisation operates hospitals in Gurgaon (Delhi NCR), Noida, Lucknow, Patna, Indore, and Ranchi, along with clinics across Delhi NCR, including Defence Colony, Cybercity, Subhash Chowk, Golfcourse Road, and the Delhi Airports.
Qualifications:
-
Degree in healthcare and minimum 2+ years of experience in healthcare.
Healthcare Job Description:
This healthcare job focuses on managing day-to-day Home Care operations at Medanta. The Executive will oversee appointment coordination, customer service, follow-ups, and service delivery improvements. As part of Medanta Careers, this role is ideal for individuals who excel in communication, problem-solving, and customer interaction, especially those searching for jobs in Gurgaon in the healthcare industry.
Key Responsibilities:
- Managing Home Care appointments, including:
- Home Sample Collection
- Nursing Care / Visits
- Medicine Delivery
- Child and Adult Vaccination
- Patient Caregiver at Home
- Physiotherapy at Home
- Handling customer complaints and performing follow-ups
- Managing inbound and outbound calls
- Using knowledge of Home Care Services to assist customers
- Tracking customer experience metrics and suggesting improvements
- Performing Home Care operations assigned by supervisors
Desired Skills for Healthcare Job:
- Excellent verbal and written communication
- Strong interpersonal and teamwork skills
- Good analytical thinking and problem-solving
- High dedication to customer satisfaction
- Positive, proactive, and motivated approach
