Fortrea Careers: Apply Now for Medical Science Jobs
Fortrea Careers: Fortrea is inviting applications for the role of Medical Contact Center Associate II, a key position designed for professionals experienced in pharmacovigilance, drug safety operations, and medical information handling. If you are fluent in French and passionate about supporting global healthcare communication, this remote opportunity offers a strong career pathway in a leading CRO environment.
Fortrea Careers—Details:
- Position: Medical Contact Center Associate
- Job ID: 255006
- Location: Pune | Mumbai | Bangalore
About Fortrea
Fortrea is a global Contract Research Organization (CRO) committed to accelerating clinical development and bringing life-saving therapies to patients worldwide. With advanced technology, a strong collaborative culture, and global reach, Fortrea enables professionals to contribute meaningfully to medical innovation while working in a supportive, growth-oriented environment.
Fortrea Careers-Qualifications (Minimum Required)
- French-speaking and writing proficiency is mandatory
- Fluent in English (written and verbal)
- Bachelor’s/Master’s in Medical Sciences + 2–3 years safety experience
- BS/BA + 2–3 years safety experience
- MA/MS + 1–2 years safety experience
- Associate degree + 4–5 years relevant experience (or 2+ years safety experience)
About the Role
The Medical Contact Center Associate II serves as part of Fortrea’s medical information and pharmacovigilance support team. The role involves responding to medical queries, handling product quality complaints, documenting adverse event reports, and supporting various drug safety data management activities—all conducted in French and English. This role is suited for candidates with a background in life sciences/pharmacy/medical sciences and prior experience in safety operations or call center-based healthcare services.
Key Responsibilities
- Handle medical information queries, product quality complaints, and general inquiries via phone, email, fax, etc.
- Receive, record, and report Adverse Drug Reactions (ADR) within regulatory timelines and internal SOPs.
- Execute drug safety data management tasks, including call intake, documentation, peer review, and case follow-up.
- Track operational information, maintain metrics, perform quality checks, and support documentation processes.
- Create, update, and deliver training materials based on procedural and regulatory updates.
- Conduct trainings and evaluate their effectiveness.
- Ensure data accuracy, compliance, and confidentiality across all handled cases.
- Perform additional duties assigned by management.
Why Join Fortrea
- Work with a global leader in clinical research and drug development
- 100% remote opportunity with rotational shifts
- Inclusive culture focused on teamwork, growth, and excellence
- Opportunity to contribute to global drug safety and patient well-being
- Career development, learning support, and exposure to global PV workflows
